Shipping Policy

• • Processing Window: All orders are generally processed and packed within 1 to 3 business days (excluding weekends and holidays).
  • Tracking: You will receive a shipping confirmation email with tracking details as soon as your order has been handed off to the carrier.

• • Domestic Orders (USA): Shipped via USPS or UPS only.
  • International Orders: Shipped via Asendia. Delivery times vary significantly by country and regional postal efficiency.

• Flat-Rate Estimations: Our flat-rate shipping fees are calculated based on average package weights and standard delivery zones. These rates are estimates only.
• Rate Discrepancies: MotoCulture LLC reserves the right to adjust shipping charges or cancel and fully refund an order if the actual carrier cost heavily exceeds our flat-rate fee (due to remote delivery locations, extended area surcharges, or sudden carrier rate hikes). In the rare event of a significant rate discrepancy, we will contact you via email with the option to pay the shipping balance or cancel your order for a full refund before your package ships.

• • Carrier Responsibility: MotoCulture LLC is not responsible for items damaged during transit or for lost orders once tracking history has been provided.
  • Filing Claims: Once a package leaves our facility, the carrier assumes all responsibility for its safe delivery. In the event of a missing or damaged delivery, please contact the shipping carrier directly to file a claim using your tracking number.
  • Inspection Window: Please inspect your order immediately upon receipt. Any shipping discrepancies (e.g., missing items or incorrect parts in a multi-item order) must be reported to us within 7 days of delivery. 

• • Customer Responsibility: International orders shipped outside the United States may be subject to local import taxes, customs duties, and carrier brokerage handling fees. All additional fees and taxes are the sole responsibility of the customer.
  • Import Compliance: MotoCulture LLC cannot calculate, predict, or pre-collect these fees. It is the customer’s responsibility to research and understand their local import laws and thresholds before purchasing.
  • Refused & Unclaimed Packages: If an international package is refused by the customer or returned to sender by the carrier due to unpaid customs fees, incorrect addresses, or non-collection, the customer is responsible for all associated costs. Any return shipping charges billed back to MotoCulture LLC by the carrier will be strictly deducted from any potential product refund. Original shipping fees are non-refundable.
    
     

Returns & Exchange Policy

• • Policy: We do not accept returns, refunds, or cancellations for a change of mind or buyer’s remorse. Please review your order carefully before checking out. If you have any questions regarding a MotoCulture product, please contact us at info@MotoCultureLLC.com or use our contact form.

• • Timeframe: Exchange requests must be initiated within 30 days of the delivery date.
  • Condition: The original unmodified product must be returned to us in brand-new, unused, uninstalled condition with all original packaging.
  • Shipping Costs: It is the customer’s responsibility to cover all shipping costs associated with sending the original item back to us.

• Documentation: Contact us via email at info@MotoCultureLLC.com regarding any suspected manufacturing defect. Please include your name and order number as well as detailed photographs if possible.
• Return for Inspection: If inspection is required, is the customer’s responsibility to cover the upfront cost of return shipping to our facility for evaluation.
• Replacements: If a manufacturing defect is confirmed, a replacement item will be sent out at no cost to the customer. Please note that original or return shipping fees are non-refundable.